Reviews
September 11, 2020
Homeowner
"Ken from McNel came out today for a maintenance appointment and provided excellent customer service and instruction on how our septic works and what we need to do to keep everything on track. He quickly established trust by being very transparent as he patiently explained what was going on and what preventative action we could take in the future. I highly recommend McNel and will be calling them for any future needs."
August 27, 2020
"McNel Septic Service were my heroes yesterday - 8/26/2020. I am single woman and had a septic system that was obviously having issues. McNel came, pumped my tanks and helped me diagnose the problem. They were amazing. They now have a life-time return customer in me. I would highly recommend their service. You won't be sorry."
June 24, 2020
"Shawn at McNel went so far beyond my expectations that I wish I could give a rating of 100. I could not secure anybody to pump my septic due to the high demand in Burien. A friend noticed that there was a McNel truck at my neighbors and suggested I go ask them for help. Shawn was at my neighbors so I walked to the location and asked if he would be available to come to my home and pump my septic. He immediately said "yes I will come over and evaluate the situation after I finish". 30 minutes after he walked to my house and determined that he could do it now. My driveway is steep and he could of just said no, but he closely evaluated the pitch and determined he could safely back into my driveway. He made my day. The company was over 2 weeks out but since he was ahead of his schedule for the day he fit me in. He was an expert of his craft, efficient, great value and extremely friendly. I have found my go to septic service and it is McNel Septic. I am telling all of my neighbors."
June 15, 2020
"Highly recommend this company! They were responsive, professional and very knowledgeable. We have had our tank pumped every 3-4 years for the past 25 years. Had another company out last week and were told the tank was flooded, which should not have been happening, so he said the previous company had probably not pumped it completely. He did not want to tackle the job so he recommended McNel to us. Called that day and spoke with Shawn;scheduled within one week. Ken arrived right on schedule, did an inspection, reviewed our as-built and previous pumping records and concluded we had a second compartment. NO previous company had ever mentioned that,although they should have known, as the house was built after 1972. Ken, in the pouring rain, located, dug and pumped the second compartment. He was extremely efficient and the price was reasonable. This is the only company we will ever use in the future!"
June 11, 2020
"Very knowledgable in work we needed done for a real estate transaction. Took the time to contact the title company on our behalf. Thank you so much for the great service!"